Certus scans your knowledge base, scores every article for health and AI-readiness, and emails you a report with exactly what to fix.
One file. One report. No connector setup required.
A real Certus finding. This is what lands in your report.
Every article is graded on the things that decide whether a human trusts it - and whether an AI can use it. Here's what shows up in your report.
Vague phrasing, missing context, undefined terms, and structure that reads fine to a colleague but falls apart when an assistant tries to answer from it.
Articles with no tags, no owner, no approval, or no category. The gaps that make content impossible to trust, route, or maintain.
Articles nobody's viewed, nobody's opened in years, or that quietly stopped being true - scored against views, recency, and feedback.
Multiple articles covering the same topic. Sometimes that's fine - sometimes it's why your AI gives two different answers to one question. Certus flags which is which.
Thumbs-down, low view counts, and abandoned articles surfaced together, so you can see what's actively working against you.
Not just what's wrong. Concrete guidance on how to write each article so it works for both your team and the AI era.
No integration, no IT ticket, no procurement call. Start with a single export and get a full read on your knowledge base.
Export your ServiceNow knowledge base as Excel or CSV. Include the columns we score on: article ID, title, body, meta tags, category, owner, status, total views, last updated, last viewed, and feedback rating.
We score each one for governance, freshness, duplication, and AI-readiness - then rank the whole base by what's costing you the most.
A clear report lands in your inbox: what's doing well, what's failing, and exactly how to fix the articles that matter first.
Get a full read on your knowledge base for a fixed price. Keep it honest over time with a recurring check.
A complete, one-off health and AI-readiness report on your knowledge base - free for anyone who signs up this month.
Certus re-scans every month and tells you what drifted since last time. Billed annually.
Weekly re-scans for fast-moving knowledge bases that change all the time. Billed annually.
Upload an export and tell us where to send the report. We'll run the scan and email your results as soon as they're ready.